APPLE REPAIRS LONDON
343 FULHAM PALACE RD SW6 6TD
0207 384 2651
NORMAL REPAIR : Terms and Conditions
1. GENERAL
1.1. Terms apply
These terms and conditions (" Terms ") apply to diagnostic,
analytical, repair, part replacement, maintenance* and other
out-of-warranty services ("Services", "Servicing" or similar
term) by Apple Repairs London. These Terms apply to any
purchaser/owner and/or potential purchaser ("Customer") of
Apple computer hardware products and/or computer
accessory products ("Products" or "Product") seeking or
receiving such Services. If Apple repairs london and Customer have
entered into a separate written contract relating to the
Services, these Terms apply additionally to the extent not
inconsistent with the terms of that separate agreement.
1.2. Apple repairs london has no diagnostic fees.We work on No fix no fee basis.
Apple repairs london (unless the Customer is otherwise advised in
writing) charges Customer, and Customer shall be liable to
pay, a diagnostic fee, which represents work and services
incurred to transport (to and from the relevant service center),
review, test, evaluate and diagnose alleged or actual Product
defects, and to issue a quote of estimated fees to be incurred
for Services and parts needed to rectify Product defects.
is advised by telephone and/or in writing including e-mail
or specified on the Apple repairs london website.
1.3. Quote by Apple repairs london
Apple repairs london will only provide Services to Customer if
Apple repairs london to the extent that Apple repairs london issues a
valid written quote, and Customer accepts Apple repairs london quote
in writing within the validity period of the quote by signing the
quote where indicated and sending it to Apple repairs london, or
otherwise in a manner satisfactory to Apple repairs london. The quote
will include the Service price, parts/components replacement
or repair estimate, and other terms specific to Customer?s
Services requirements. A quote will only be valid for 7 days,
unless otherwise specified in the quote. If Customer does not
communicate its acceptance of a quote in writing within that
period, Apple repairs london may assume that the Customer has
rejected the quote. Apple repairs london has full discretion to issue or
decline to issue a quote. All quotes are subject to availability
of the necessary components at the time of acceptance. If the
need for additional work becomes apparent after work has
commenced Apple repairs london reserves the right to suspend the
Services and submit a revised quote. If Customer accepts
such revised quote it shall take the place of the original quote.
If customer does not wish to proceed on the basis of the
revised quote, Customer shall be liable to pay for the Services
and parts rendered by Apple repairs london to the date of the revised
quote.
1.4. Terms exhaustive
Except as indicated in 1.1 above, these Terms, and the terms
of any valid quotes or confirmations by Apple repairs london (together, a
?Contract?) concerning the Services, are exhaustive of terms
applicable to the Services. These Terms displace all other
terms or conditions, written or oral, implied by trade custom or
course of dealing, however introduced, unless otherwise
expressly agreed by Apple repairs london in writing, including terms in
catalogue specifications or any Customer?s general terms and
conditions, requests for quotation, and orders or confirmations
and all other Customer?s terms and conditions. Customer
agrees to be bound by these Terms whether or not expressly
so stated in any order, confirmation or otherwise. Each
deviation from or modification of these Terms requires the
express written agreement of Apple repairs london in each case.
Modification or waiver of any other provision in one case does
not constitute modification or waiver in any other case.
2. RESERVATIONS AND REQUIREMENTS
2.1. Right to decline to repair
Notwithstanding that Customer has accepted Apple repairs london?s
quote for Services, Apple repairs london reserves the right to decline to
repair or provide other Services on Products if the
manufacturer?s serial number has been altered, deleted,
removed or made illegible, or if the Products have been
physically, mechanically or electronically altered (whether from
the manufacturer?s original design and/or specifications or
otherwise), or improperly used. Customer will be responsible
for transport costs and other expenses incurred by Apple repairs london
in returning Products (whether or not serviced) to Customer,
including the diagnostic fee referred to in section 1. Apple repairs london
will have no further obligation or liability under the relevant
Contract.
2.2. Services limited to Apple Products
Services will be conducted only on computer hardware and or
accessory hardware components manufactured by Apple
Computer, and will not be provided on any software provided
with the Products.
2.3. Customer to remove other attachments
Prior to dispatching any Product to Apple repairs london for Services,
Customer must remove all features, parts, options, and
attachments, which are not manufactured by Apple Computer
or related Apple Computer group companies, or covered by
guarantee or warranty by Apple Computer or related
Guarantee. If in doubt, Customer should contact Apple repairs london
for more detailed information on which components or features
of a Product should be removed prior to dispatch to Apple repairs london
for Servicing. Apple repairs london will not be liable for any loss or
damage to such features, parts, options and attachments, if
not removed prior to dispatch to Apple repairs london.
2.4. Customer to back-up
Prior to dispatching any Product to Apple repairs london for Services,
Customer must make a back-up copy of all contents on the
Product?s hard drive or other local drives or data storage
media, including any data stored or any installed software.
Apple repairs london will not be responsible for any damage to or loss of
any programs, data, or other information stored on any media
or any part of any Product. Without limiting the warranty and
liability exclusions in these Terms, Apple repairs london will not be liable
for the consequence of business loss in case of system failure.
3. NO IMPROVEMENTS OR MODIFICATIONS ADDITIONAL
TO THOSE QUOTED
Apple repairs london has no obligation to make or implement any
improvements or modifications to Products that would affect
form or function unless expressly stated in the applicable
quote accepted or confirmed by Customer.
4. SPARE PARTS
Parts and components used to repair or provide other Services
on Products, will be Apple Authorised parts and, in accordance
with Apple Computer policy, may be new or reconditioned.
Reconditioned parts will meet the same factory specifications
as new parts and will be their functional equivalent. All
replaced (ie. defective) parts and components of Products
serviced by Apple repairs london, become the property of Apple repairs london and
Customers will not be compensated or otherwise credited in
respect thereof.
5. WARRANTY
Apple repairs london warrants that Services will be properly performed
and the repaired Product will function properly and in
accordance with applicable Apple specifications, for 3 months
after repair, replacement or other Services (as applicable).
This warranty does not apply to
a) periodic maintenance and
repair
b)
any consumable supplied with the Product, such as batteries
or chargeable batteries,
c) physical damage to liquid crystal
displays,
d) damage to or loss of any software programs, data,
or removable storage media, and
e) any damage resulting
from adaptations, changes or adjustments, which may have
been made to the Product, without the prior written consent of
Apple Computer. Further, this warranty does not cover
damage due to the following:
a) misuse, including failure to use
Products for its intended purpose in accordance with Apple
Computer?s instructions on the proper use and maintenance,
b) installation or use of the Product in a manner inconsistent
with technical or safety standards of any country of the
European Economic Area and Switzerland in which the
Product is used or installed,
c) connection to incorrect voltage
supply,
d) use of the Product in conjunction with third party
accessories, products or ancillary or peripheral equipment not
authorized or recommended by Apple Computer,
e) attempted
repair by any party other than by or authorized by Apple repairs london,
and
f) accidents, lightning, water, fire or any other such cause
beyond the reasonable control of Apple repairs london.
6. CLAIMS
6.1. Notification of claims
Any claims regarding improper repair, repair quality, reduced
Product functionality, invoices or otherwise related to the
Services must be notified to Apple repairs london (at the address and
contact details stated above) in writing. Claims must be
notified within 7 days of the date of return (after servicing by
Apple repairs london) of the affected Product to Customer, or if
applicable law imposes a longer, mandatory period, that later
period prescribed by law. All complaints not so notified are
waived by Customer.
6.2. Remedies
Apple repairs london?s sole liability (except to the extent otherwise
required by applicable law) for warranty non-compliant
Services or Services rendered contrary to these Terms will be
(at Apple repairs london?s sole discretion) to either re-execute the
relevant Services or to replace, or to repair warranty noncompliant
parts (if covered by the warranty in section 5 above).
Apple repairs london will re-execute warranty non-compliant Services or
replace or repair warranty-non-compliant parts, not notified
within that stipulated period, only at its sole discretion.
6.3. No other liability
Section 5 states the full extent of Apple repairs london?s undertakings
and warranties with respect to the Services (including any
proven claim that Services were improperly performed) and all
other express or implied warranties are excluded (except to
the extent otherwise required by applicable law). Apple repairs london?s
sole obligation and liability for warranty non-compliant Services
(including warranty-non-compliant parts and components) or
Services rendered contrary to these Terms will be as stated in
6.2 above. Apple repairs london is not responsible for and disclaims (to
the extent permitted by applicable law) any and all other direct
or other damages (including any transport and other costs and
expenses), or liability for loss or damage however caused
arising out of the Services. In no event will Apple repairs london be
liable for any special, incidental or consequential damages,
including loss of profit, opportunity, revenue, or downtime
(except to the extent such limitation is prohibited or limited by
applicable law).
7. SERVICE FEES
7.1. Apple repairs london?s fees
Unless otherwise specified by Apple repairs london in writing, Apple repairs London then current Service fees, including parts and
components prices, will be applied to services, including parts
repair or replacement and Customer shall be liable to pay such
fees. Fees and prices are subject to change by Apple repairs london at
any time without prior notice and such fees and prices shall
apply in respect of Services (or parts of Services) rendered
(and spare parts allocated) after such change. If Apple repairs london
amends fees and prices while a Contract is in effect, Apple Repairs London will notify relevant Customer (of that fee or price change)
whether by telephone, e-mail or otherwise, and that Customer
may cancel the Contract (without liability to Customer or
Apple repairs london beyond the Customer?s liability to pay for that part
of the Services (including payment for spare parts) rendered to
the date of notification of cancellation, which shall remain
payable by Customer) by written notice to Apple repairs london within 7
days after Amsys?s notification of the amended fee or price.
7.2. Sales tax and other charges
Customer will pay any applicable sales, value added, excise,
or similar tax in relation to the Products, in addition to the
quoted fee or price.
7.3. Transport costs
Customer will bear the cost of transport of Products to and
from Customer?s pick-up location, If Any where In UK we have fix fee ?20.00 other than N.IRELAND Custome from NOTHERN IRELAND PLZ CAL US shipping fee is different .
For Imac And Apple G5 fee for pick and drop is ?35.00
7.4. Other costs
Any additional cost or liability incurred by Apple repairs london due to its
suspension of Services (further to section 8 or as otherwise
permitted in these Terms) or lack of or incorrect instructions
from Customer or due to any interruptions or delays
attributable to Customer, will be added to the fees and prices
for the Services (whether or not stated on the quote described
in section 1.3 above) and paid for by Customer.
8. PAYMENT
8.1 Payment.
Unless otherwise agreed in writing, all payments from
Customer to Apple repairs london must be made by BANK TRANSFERS,PAY PAL OR BY CHEQUES or other
means specified by Apple repairs london, and in the currency specified in
the quote or invoice. Payment must be clear funds in our account Before we leave the MAC to the customer.
. To avoid doubt, Apple repairs london has no obligation
to (and will not) coordinate Service and other fee payments
from Customer insurance providers who actually or allegedly
insure warranty, Service and/or other issues with respect to
Customer?s products. Customer remains obligated to make
full payment to Apple repairs london of Service, diagnostic and other
fees, and responsible for pursuing (at Customer sees fit)
reimbursement of such fees from its insurers, as appropriate.
9. LATE PAYMENT
In case of late or no payment, Apple repairs london reserves the right to
assess a finance charge of 1.25% per month as of the due
date or the highest finance charge permitted by applicable law,
whichever is less.
In case of late or no payment, Apple repairs london also reserves the
right to cancel or suspend all Services on all Products for a
Customer, and withhold or retain all Products repaired or on
which Services were or are to be conducted, if Customer does
not make payment when due under any Contract.
10. STORAGE FEES / UNCLAIMED PRODUCTS
10.1. Storage fees
Apple repairs london reserves the right to charge storage fees for a)
Products retained by Apple repairs london for non-payment of Services
or otherwise from the date payment was due, where payment
(including all finance and other charges) has still not been
made 60 days after the payment due date, and b) Products
sent to Apple repairs london with instructions that Customer will collect
Products from Apple repairs london, and the Products are still unclaimed
60 days after a Customer has been notified of a quote.
10.2. Abandoned Products
Apple repairs london reserves the right to treat Products as abandoned,
if retained by Apple repairs london more than 6 months (or such other
period required by applicable law) after a) the due date for
payment for Services, or b) Customer has cancelled the
Contract; or has failed to authorize Apple repairs london to proceed with
some or all Services, and has not paid transport or incidental
charges for return of the Products to Customer. Abandoned
Products will be sold or used and/or proceeds applied at
Apple repairs london?s sole discretion.
11. SERVICE PERIOD
Periods within which Apple repairs london will complete Services will
depend on the service level required (moderate, severe, very
severe etc). However (to the maximum extent permitted by
applicable law) Apple repairs london accepts no liability for noncompletion
of Services within any usual or customary Services
periods, or Service periods stipulated, estimated or suggested
by Apple repairs london staff or otherwise, or other delay in the return of
Products to Customer. The return of Products after such time
periods, or late return of Products, will not be a basis for
cancellation of any Contract by Customer, or basis for
reducing the Services fees or prices payable (to the extent
permitted by applicable law).
12. TRANSPORT
Apple repairs london may at Apple repairs london sole discretion, use third party
courier companies to collect and transport Products to and
from Customers. In the event that damage or loss of Products occurs during transport,It covers only
standard price of £50.00 with the courier company.
If you think it is expensive laptop you have to send it to us by using your own courier.
Plz make sure when you send your laptop or PC to us there is no hard drive.
In case of demage your hard drive or data lost we have no responsibility what so ever.
If screen demage in the transit it has only standard cover of £50.00
Again if you think it is expensive laptop you must use your own courier.
13. CONFIDENTIAL INFORMATION
Customer will not, without Apple repairs london's written consent, copy,
reproduce or disclose to any third party any secret or
confidential information (including drawings, specifications and
financing information) supplied by Apple repairs london to Customer.
14. PROPER LAW AND OTHER
These Terms are to be interpreted under United Kingdom Law.
If any term is declared void or unenforceable by a court of
competent jurisdiction with respect to particular circumstances,
that provision will remain in full force and effect in all other
circumstances. If any term is declared entirely void or
unenforceable by a court of competent jurisdiction all other
provisions of these Terms will remain in full force and effect.
Customer may not without Prior written consent
assign all or any of its rights under any Contract |
